Not only since Corona is the contactless online shopping, with just a few clicks, clothes, accessories and Christmas gifts are comfortable at home.However, this is accompanied by the dilemma of countless returns.Send clothing back - what consumers should know now.
How the return works
40 percent of all clothes that are shopping on the net alone are sent back, reports, among other things, the "Handelsblatt". But how long is it possible to send back and what do online buyers have to consider?Stylbook asked the expert.
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Send clothing back- how is the exchange and return right?
As is well known, the customer is king.But does this formula also apply when it comes to return rights?Legal expert Dr.Carsten Föhlisch told Stylbook that in the online trade “Customers basically have a 14-day right of withdrawal from delivery.Many dealers even expand this to 30 days. "In addition, he clarifies:" You can always try on the clothes. "Whereby there is a clear distinction between (as in the shop) or the real wear.
Good to know: In both cases, the right of withdrawal has existed - with a restriction: "If the outfit is borne, the buyer must pay a so -called value replacement, for cleaning costs and the lower value, because the goods can only be sold as a return",So Dr.Föhlisch, which processes the legal situation on e-commerce, shopping law and online security on Trusted Shops.In this case, a certain sum can be deducted from the refunded purchase price.
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What happens if I have worn the part?
As a free ticket to order a stylish outfit, to wear it and then exchange it, this should never be understood.Because: If cleaning is more expensive than the resale value, the discount can also be 100 percent, according to the expert.The seller's burden of proof that the goods were used and that a discount at a certain height is due, only the seller, explains Föhlisch.Since this is very complex, retailers usually do not carry this proof for economic reasons, but simply sell the goods with discounts or dispose of them completely.
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"In the article description, the dealer has to make it clear what type of goods it is - the condition is an essential property and not everyone wants to buy pants that has already been cleaned," clarifies the legal expert.So if there is no hint - return goods, second choice, used - is visible, the customer can assume that his order is really new goods.
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Check back return conditions in advance
In some cases, special conditions apply to online shops during the high-buy Christmas season.In this way, articles that are entitled to return and are sent between October 1, 2020 and December 31 can be returned until January 31, 2021, "explains the online shopping giant" Amazon "on its website.Articles that are delivered after December 31, 2020 could "be returned within 30 days of receipt of the goods" in accordance with the return guarantee.In general, it is therefore always advisable to find out in the corresponding shop in the corresponding shop via the respective return guidelines.
